Delivering Hospitality with Six Heartfelt Services
In order to enhance customers’ shopping experience and improve service quality, the Group has introduced the “Delivering the Beauty of Love with Six Heartfelt Services” excellent customer service programme, covering “Greeting”, “Caring”, “Listening”, “Helping”, “Advising” and “Following-up”.
Adhering to the “Delivering the Beauty of Love with Six Heartfelt Services” excellent customer service programme, our sales staff is committed to fulfilling customers’ need with a caring heart and acting in the customers’ best interests in every step from greeting customers upon entering, communicating with customers in a polite, patient manner to providing sincere after-sales services.
The Group is dedicated to fulfilling customers’ need with a caring heart, and offering wholehearted quality services, aiming to provide customers with the most enjoyable shopping experience. In addition to providing our sales staff with regular training to enhance selling techniques, the Group also arranges mystery shopper assessments quarterly to collect professionals’ advise for improvements.
Customer opinions are the driving force for Lukfook Group to keep progressing. The Group aims at knowing and responding to customer needs on time through consistent and well-established procedures.