(26 May 2026) — Luk Fook Holdings (International) Limited (“Lukfook” or the “Group”) (Stock Code: 0590) is pleased to announce that it has been awarded the “Consumer Caring Company” recognition by GS1 Hong Kong for the 14th consecutive year, in recognition of its outstanding customer service and trustworthy business practices. This prestigious accolade not only validates the Group’s ongoing efforts in optimising the customer experience, but also recognises its consistent commitment to premium service quality.
Mr. Wong Wai Sheung, Chairman and Chief Executive Officer of the Group, said, “The Group has long upheld the service motto of ‘Exquisite Craftsmanship, Quality Services and Customer Orientation’. Adhering to a business attitude of absolute integrity and honesty, we are dedicated to crafting an exceptional jewellery shopping experience for Chinese consumers worldwide. We have always upheld our 'Six-Heartfelt Service' service standards to understand our customers' needs from the heart, delivering warm and genuine service in every detail to ensure that customers from across the globe feel at home. As a pioneer in the retail service sector, we actively promote Hong Kong's 'Hospitality Culture' and continuously elevate our professional service standards, striving to offer a comfortable and satisfying shopping and travel experience for visitors to Hong Kong.”
The “Consumer Caring Scheme” is organised by GS1 Hong Kong, it aims to recognise local enterprises which pursue consumer care as top priority throughout their businesses. The scheme evaluates companies based on four core principles: “Consumer Centric”, “Conforming to Commitment”, “Striving for Quality”, and “Caring for Staff”. It evaluates companies through three assessment processes: self-assessment, company interviews, and an independent third-party consumer survey to comprehensively measure enterprise's performance in customer care and service practices.
Ms. Wong Lan Sze, Nancy, Executive Director and Deputy Chief Executive Officer of Lukfook Group, received the honour on behalf of the Group
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