(12 May 2025) — Luk Fook Holdings (International) Limited (“Lukfook” or the “Group”) (Stock Code: 0590) is pleased to announce that it has been awarded the “Consumer Caring Company” recognition by GS1 Hong Kong for the 13th consecutive year. This honour not only affirms the Group’s service philosophy of “Exquisite Craftsmanship, Quality Services and Customer Orientation,” but also highlights its untiring efforts in continuously providing customers with excellent services and innovative consumer experiences.

Mr. Wong Wai Sheung, Chairman and Chief Executive Officer of the Group, said, “The Group is deeply honoured to receive the ‘Consumer Caring Company’ recognition for 13 consecutive years. This accolade not only represents industry recognition of both our products and services, but also reflects strong market endorsement. We will continue to uphold the ‘Six Heartfelt Services’ service standard and take it a step further, responding to the government’s ‘Hospitality Campaign’ by understanding customer needs with a sincere heart, always prioritising customer interests and providing high-quality and sincere service experiences.”

The “Consumer Caring Scheme” is organised by GS1 Hong Kong, it aims to recognise local enterprises which pursue consumer care as top priority throughout their businesses. The scheme evaluates companies based on four core principles: “Consumer Centric”, “Conforming to Commitment”, “Striving for Quality”, and “Caring for Staff”. It evaluates companies through three assessment processes: self-assessment, company interviews, and an independent third-party consumer survey to comprehensively measure enterprise's performance in customer care and service practices.

Ms. Wong Lan Sze, Nancy, Executive Director and Deputy Chief Executive Officer of Lukfook Group, received the honour on behalf of the Group

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