You may redeem gifts by login to “Gift redemption” in VIP zone. You may either choose any branch in Hong Kong S.A.R. or Macau S.A.R. to pick up the gift. Our staff will contact you by phone within 30 working days. If you do not receive the notification call, please call our Customer Service Hotline (852) 2710 9368.

You can redeem the gifts in other regions in accord with the redemption procedure of the regions, and should collect in that region. Postal service will not be provided.