FAQ

  • 1. How to use the Lukfook VIP e-Account?

    You can login your Lukfook VIP e-Account at www.lukfook.com (Choose “Lukfook VIP” and click “VIP Login”) 

    Functions in your e-Account:

    • 1)     Update personal information
    • 2)     Redeem Lukfook VIP points for fabulous gifts
    • 3)     Check Lukfook VIP point reward
    • 4)     Change password
    • 5)     Check Lukfook’s can latest promotional offer
  • 2. Why the message of authentication failure is shown when I login?

    In general condition, for your first login, the password will be defaulted to the last 4 digits of your mobile phone number. If you fail to login and the message of authentication failure is shown, possibly the system fails to recognize the password or you do not provide a correct and complete mobile phone number when you login the e-Account.

    Step 1:Login 

    Step 2: Click "Forgot password?"

    Step 3: Enter your VIP number and click next step

    Step 4: Enter your mobile phone number and birthday

    Step 5: System will send a new password to your registered mobile phone via SMS.

    Step: 6: Input the password in the SMS and set up your new password

    You will receive a notification SMS when you successfully change the password

    If you fail to provide the mobile phone number, you can visit any Lukfook Jewellery branches to fill-in our “Lukfook VIP Multi Purpose Form”. If the problem still has not fixed, you may call our customer service hotline at (852) 2710 9368.

  • 3. How to update my personal information?

    You can renew your personal information in two ways:

    (A) Lukfook Jewellery Official website: You may login and click “Personal Information” to update

    Step 1:Login
    Step 2: Click "Update personal information"
    Step 3: Enter your updated personal information and click "Update"
    Step 4:Pop-up message will be shown to confirm your personal information is updated

    Step 5: Your personal information has corrected, then you can click "confirm".

    If any enquires have, please feel free to call our service hotline at (852) 2710 9368

    (B) Visit Lukfook Jewellery branches: You may visit our branches for the enquiry; our staff may assist you for your personal information input.

     

     

  • 4. What are the procedures to redeem my VIP gifts?

    For the VIP gift application, you may login and click “ VIP Gift Redemption” to redeem gifts in accord with our instruction. You may either choose any branch in Hong Kong S.A.R. or Macau S.A.R., and staff will contact you by a phone call within 30 working days for collecting gifts, or visit any Lukfook Jewellery branches for the gift redemption.

    For example:
    Step 1:Login
    Step 2: Click "VIP Gift Redemption"
    Step 3:Search by the gift code or product name to review the gifts, and then click "add into basket"
    Step 4: Enter the quantity you want and then click "Next Step"
    Step 5: Select any Lukfook Jewellery branches to collect the gift
    Step 6: Click "Send Out" after reading the terms & conditions clearly.
    Step 7:After you click "submit", the system will show the confirmation message of your selected VIP gift. You can click "print this page" to print out the confirmation slip. You can bring it to the designated branch to collect the gift after receiving the notification call.
    Step 8:You can click "Log-out" on the left-hand-side bar or access to other information on this website.
  • 5. How to get latest gift catalog and promotional information?

    Luk Fook Group has implemented the VIP e-account program. Please click http://www.lukfook.com/en/customer-information/member-area/vip-login/ to login so that you can check the latest gift catalog and the promotional offer.

  • 6. How can I collect the gift after applying over the Internet?

    You will be notified by phone within 30 working days after applying over the Internet.

  • 7. Why I didn’t receive any notification call to collect the gift?

    You will receive confirmation slip in the e-account upon your successful registration and a notification call for gift redemption within 30 working days.

    If you neither receive the confirmation slip nor the notification call, please call Lukfook Customer Service Hotline (852) 2710 9368 for enquiry.

  • 8. What is the terms and conditions of the Lukfook HK$100 Cash Coupon?

    VIP Coupon shall be presented before payment. VIP Coupon is valid for 2 years from the date of issue and will be expired after the valid date. For details, please refer to the Terms and Conditions stated overleaf of coupon.

  • 9. How to check my Lukfook VIP point reward record?

    You can check your record by login in your e-Account. Select "Point Reward Record" and all transaction will be shown in the chart.

     

  • 10. What can I do if my Lukfook VIP points reward record is incorrect?

    You can follow the steps in Question 9 to check all the Lukfook VIP point reward transaction.

    If you find any incorrect or missing record in the point reward chart, please bring with the sales invoice/ confirmation slip and visit any Lukfook Jewellery branches for enquiry. You can also call our Customer Service Hotline at (852) 2710 9368 for enquiry.

  • 11. How to retrieve the password if I forget it?

    You may click the following link to retrieve your password:

    • Step 1:Login 
    • Step 2: Click "Forgot password?"
    • Step 3: Enter your VIP number and click next step
    • Step 4: Enter your mobile phone number and birthday
    • Step 5: System will send a new password to your registered mobile phone via SMS
    • Step: 6: Input the password in the SMS and set up your new password
    • You will receive a notification SMS when you successfully change the password
  • 12. Can VIP members redeem the gifts in other regions?

    VIP members can redeem the gifts in other regions in accord with the redemption procedure of the regions, and should collect in that region. Postal service will not be provided.

    Follow the instruction shown in Question 4 or login to review the redemption procedure.